Fourteen questions, none with the answer we wished we could give.
Is this AI-generated?
No. The synthesis is a senior-reviewer process, not a model. The probes are designed to surface the specific; the review is designed to refuse the generic. A portrait that would read as AI-written is rejected before delivery. The 9.0/12 quality bar is the substrate, not a marketing claim.
How is this different from MBTI?
MBTI classifies. Thumbprint narrates. MBTI tells you which of sixteen boxes you fit. Thumbprint names the one move you make in every room, in your own words, in 1,200 of them. The closest analogue is a senior coach who has watched you for fourteen months — except the portrait costs $149, not $14,000.
Will this be generic?
The probes are designed to fail generic. If your answers are vague, the portrait will be vague, and we will reject it before delivery. The /sample library shows you what passes.
What happens to my data?
Your intake is stored encrypted. The portrait is delivered via a signed URL valid for 30 days. After 30 days, the signed URL expires; the portrait remains in our cold storage, accessible to you on request. We do not sell your data. We do not train models on your intake. See Privacy Policy.
Can I get a refund?
If the portrait is rejected by the quality gate, yes — full refund, and we keep the portrait. If the portrait passes the quality gate and you decide it is not for you, you keep the portrait and we keep the payment. We will not write a second portrait under the same payment. The re-portrait lock-in exists for a reason.
Can I share it with my coach?
Yes. The portrait is yours. You may share it, archive it, or never read it again. If your coach has a Thumbprint Coach License, they can also commission portraits for their own clients through the License program — separately from your portrait.
Can I use it in my marketing?
You may not sell the portrait, license it, or use it to generate portraits for other people. You may quote up to 100 words of your own portrait in personal marketing with attribution to "Thumbprint portrait, [year]." Beyond that, please write to us. The 100-word rule exists to protect the integrity of the document.
What if I want a re-portrait?
Founding tier customers get a re-portrait price lock-in: three portraits within three years, all at $149. Standard tier customers get re-portraits at the standard rate, no lock-in. Re-portraits are for the original customer only — they are not transferable, not giftable, not commissionable. Anti-resale §8a.
How long does it take?
The probes take between 30 and 90 minutes total, across as many days as you need. The synthesis takes five business days after the last probe. Most customers receive their portrait within 8 to 14 days of paying. Coach License customers get priority 3-day synthesis.
Why 6 sections and not 8?
We tried eight. The two extra sections — the "Opportunities" and the "Recommendations" — were the part that always drifted into advice. The portrait is not advice. It is what we noticed. Six sections — Core Pattern, Signature Moves, Blind Spot, Tension, Growth Edge, Closing Observation — is the right number for that job.
Will the portrait be hard to read?
It is honest. It is not unkind. The blind spot section is the part you cannot see, and the reading may be uncomfortable for the first hour. That is the work. The portrait is not designed to be re-readable on a Tuesday afternoon; it is designed to be re-readable on a Tuesday afternoon six months from now, when the pattern is something you are working with rather than something you are noticing for the first time.
What if my portrait is wrong?
Send us what is wrong. We will mark up your intake with you and rewrite the section. One revision per portrait is included. If the rewrite still does not land, we will refund you and keep the portrait. The portrait is not a verdict — it is a hypothesis. The customer is the test.
Are you hiring?
Not yet. We are pre-revenue. We are looking for the first twenty customers, the first five Coach License holders, and the first 3 sample-library contributors. If any of those are you, write to [email protected]. Job postings come after the first paying customer.
What is the Coach License, in one sentence?
$799/yr, 12 portraits for your own paying clients, 3-day priority synthesis, anti-resale §8a — see /coaches for the full language.